Shipping and Delivery Times

Shipping and Delivery Times

1) Shipping countries

We currently ship to the following countries:

Germany, France, Italy, Spain, the Netherlands, Belgium, Portugal, Sweden, Poland, Austria, Czech Republic, Hungary, Slovakia, Croatia, Slovenia, Romania, Ireland, Lithuania, Bulgaria, Greece, Estonia, the USA, Canada, Australia, Singapore, New Zealand and the United Arab Emirates.

2) Shipping costs

Shipping costs are shown at checkout before you complete your order.

3) Delivery times

Unless stated otherwise in the product description, the following delivery times apply, including processing and production time:

  • EU countries such as DE, FR, IT, ES, NL, BE, PT, SE, PL, AT, CZ, HU, SK, HR, SI, RO, IE, LT, BG, GR and EE: approx. 14-25 calendar days
  • USA / Canada / Australia / Singapore / New Zealand / United Arab Emirates: approx. 14-35 calendar days

Important: Delivery times are estimates and may be longer in individual cases, for example because of customs clearance, public holidays, high workload at shipping providers or unforeseen events.

Please note: Do not order if you need the item by a fixed date, such as a specific gift date.

4) Shipping from abroad

Our products are currently shipped from China outside the EU. This may lead to additional checks and delays, especially for international shipments, for example during customs clearance.

5) Customs, import duties and taxes

EU countries

For deliveries to EU countries, import duties and taxes are usually handled by us or our shipping partner as part of the shipping process, using DDP or a similar process. This means that, as a rule, you should not incur additional costs on delivery.

Exceptions: In rare cases, a delivery provider may still charge import duties or handling fees because of differing customs or carrier processes. Please do not pay such fees without checking first. Contact us at contact@pictumira.de with a photo or scan of the claim, and we will review the case.

Deliveries outside the EU

For deliveries to the USA, Canada, Australia, Singapore, New Zealand and the United Arab Emirates, additional costs may apply depending on the destination country. These may include import duties, local VAT, customs fees or handling fees charged by the shipping provider. Unless explicitly stated otherwise, these costs are to be borne by the recipient.

6) Shipment tracking

Once your order has been shipped, you will receive a shipping confirmation by email. If tracking is available, we will send you a tracking number.

Please note: For international shipments, tracking information may only become visible after several days.

7) Partial deliveries

In individual cases, your order may arrive in multiple packages. This will not cause any additional shipping costs for you.

8) Delivery and failed delivery

Please make sure that your shipping address is correct and complete. If a shipment is returned because of incorrect address details or failure to collect it, we can resend the order on request. In this case, additional shipping costs may apply.

9) What should I do if delivery is delayed?

If your order has not arrived after the delivery time stated above, please contact us at contact@pictumira.de and include your order number. We will check the status and help you as quickly as possible.